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CA Clarity™ Demand Manager
Gain Total Visibility Into IT Supply and Demand
The Demand Manager module of the CA Clarity PPM r8 system creates a critical connection between the service and project functions of the IT organization. Demand Manager provides a single view through which all demand can be evaluated and managed, while offering total visibility of resource utilization. Because project or planned work is only a portion of overall IT effort, organizations know that IT governance, portfolio planning, and financial management is ineffective without a view into the service work that creates demand and taps precious resources.
Capture All Demand on the IT Organization
Demand on the IT organization takes many forms, including project requests, service requests, incidents, ideas for new products and services, strategic initiatives and the casual requests for support that consume considerable resources. The Demand Manager module provides the means to capture, classify, evaluate, approve and dispose of all sources of this demand, thereby equipping the organization with the means to appropriately prioritize work and allocate resources to the highest-value opportunities.
Manage status, assignment, costing and disposition of incidents and other service requests.
Systematically Collect and Evaluate Ideas
Idea management, a key feature of Demand Manager, provides an enterprise-wide solution for capturing, cataloging, evaluating and approving product or technology ideas, project requests and early-stage initiatives. Users across the organization can enter ideas using forms and fields that capture the right information, then route these ideas to the appropriate reviewers for evaluation and disposition. Once approved, users can automatically convert ideas into the appropriate project, asset, application or product record within the system, allowing portfolio planning, resource allocation, and time and cost tracking to begin immediately.
Effectively Manage Unplanned Work
Demand Manager allows organizations to control unplanned work. The module captures incidents and service requests from the IT help desk and qualifies them for impact, urgency and priority. Requests meeting specific criteria can be converted into new projects or tasks and then managed with CA Clarity's project, resource and financial management functionality to build schedules, allocate resources, track milestones, and manage deliverables. More importantly, CA Clarity captures costs related to this unplanned work, allowing the IT organization to charge-back work to the businesses making requests.
Get visibility into all demand to optimize resource utilization and improve planning and scheduling.
Understand and Manage the Cost of Demand
Although help desk and other ITSM applications are designed to track unplanned work, they typically provide insufficient information on the true cost of that work. Demand Manager utilizes the deep financial management functionality in CA Clarity to provide detailed cost analysis of incidents and other unplanned work. Using CA Clarity's sophisticated resource rate matrices, Demand Manager automatically calculates the cost for the work performed on incidents and other requests based on the resources assigned, whether that assignment is made in the ITSM application or in Demand Manager. The cost and incident information provided by Demand Manager, rolls up to applications and assets, allowing portfolio managers to make better decisions about their IT investments, including which to enhance, which to maintain, which to consolidate and which to retire.
As a key component of the CA Clarity PPM r8 system, Demand Manager provides the interface to the service side of IT, enabling organizations to capture and manage all demand, to gain visibility into the total utilization of their resources, and to understand the overall impact of unplanned work on the IT portfolio.
For information contact:
Melissa Mata
Phone: (281) 558-2433
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